Repair Service Inquiry

Repair Service Inquiry

Wondering whether we can help with your watch? Complete the form below and tell us about your timepiece and the service you are seeking. Our team will review the information and photographs provided and let you know whether we may be able to assist, along with the appropriate next steps for bringing your watch to our Grand Central Terminal location or mailing it to us.

Please do not mail your timepiece until you have received confirmation and shipping instructions from Grand Central Watch.

This inquiry is a preliminary review only. All watches must be physically inspected before service recommendations, pricing, parts availability, and an estimated completion timeframe can be confirmed.

You do not need to submit this form before visiting us in person. Our team can review your watch and complete the repair intake with you at our Grand Central Terminal location.

Please submit a separate inquiry for each timepiece.

Contact Information
Name Name First Last
Email
Phone Phone - ### - ### ####
Timepiece Information
Watch Brand
Model Name or Style Number

Enter the model or style name if known.
Approximate Age or Year
Has Grand Central Watch serviced this watch before?

Has Grand Central Watch serviced this watch before? Yes No Unsure
Previous Repair or Ticket Number
Repair Information
What issue are you experiencing?

What issue are you experiencing? Watch is not running Watch stops intermittently Watch is running fast or slow Watch will not wind or set properly Crown or stem issue Crystal is cracked, chipped, or scratched Water or moisture exposure Battery replacement Bracelet, clasp, or strap issue Case or bracelet refinishing Appraisal or authentication Other
Please describe the issue and the service requested
Upload Photos of Your Timepiece

Attach Files

You may upload (4) clear photographs of the front, back, and any visible damage. Photos help us review your request but do not replace a physical inspection.
How would you like to submit your timepiece?

How would you like to submit your timepiece? Bring it to Grand Central Watch in person Mail it to Grand Central Watch
Acknowledgment

Acknowledgment I understand that Grand Central Watch must physically inspect my timepiece before confirming service recommendations, pricing, parts availability, and estimated completion time. Submission of this request does not authorize repair work. I understand that an evaluation fee may apply if an estimate is declined.