Complete the form below to begin a repair request for your timepiece. Our team will review the information provided and contact you with the appropriate next steps for bringing your watch to our Grand Central Terminal location or mailing it to us. Please do not deliver or mail your timepiece until you have received confirmation from Grand Central Watch. All watches must be physically inspected before service recommendations, pricing, parts availability, and estimated completion time can be confirmed. Please submit a separate request for each timepiece.
Enter the model or style name if known.
You may upload (4) clear photographs of the front, back, and any visible damage. Photos help us review your request but do not replace a physical inspection.